Privacy Policy
Last updated: March 2026
1. Introduction
MANTRA SPC ("MANTRA," "we," "us," or "our"), a company registered in the Cayman Islands, operates the MANTRA mobile application and this website (collectively, the "Platform"). This Privacy Policy describes how we collect, use, store, and share information when you use our Platform.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Platform.
2. Information We Collect
"Personal Data" refers to any personally identifiable information that can be used to identify or contact you. We may collect the following categories of information:
- Identity Information: Full name, date of birth, nationality, government-issued identification documents, and photographs submitted as part of our Know Your Customer (KYC) verification process.
- Contact Information: Email address, phone number, and mailing address.
- Financial Information: Transaction history, wallet addresses, funding and withdrawal records, and trading activity on the Platform.
- Technical Information: Device type, operating system version, IP address, browser type, app version, unique device identifiers, language settings, and general location information such as city or geographic area.
- Usage Information: Pages or screens viewed, navigation paths, time spent on pages, access times, and interaction data.
- Communications: Any correspondence, feedback, or support inquiries you send to us.
Overview of How We Process Your Personal Data
| Purpose | Categories of Data | Legal Basis |
|---|---|---|
| To create and administer your account | Identity, contact, technical, and device data | Performance of contract |
| To verify your identity (KYC/AML) | Identity information, government ID documents | Legal obligation |
| To process transactions and manage trading | Financial information, wallet addresses, trading activity | Performance of contract |
| To respond to support inquiries | Contact information, communications | Legitimate interest |
| Analytics and product improvement | Technical information, usage data | Legitimate interest |
| Fraud prevention, security, and enforcement | Device data, IP addresses, wallet data, usage data | Legitimate interest / legal obligation |
| To comply with legal and regulatory obligations | All categories as required | Legal obligation |
3. How We Use Your Information
We use your information for the following purposes:
- To verify your identity and comply with applicable KYC and anti-money laundering (AML) requirements.
- To provide, maintain, and improve the Platform.
- To process transactions and manage your account.
- To communicate with you regarding your account, support requests, or material changes to our services.
- To detect, prevent, and investigate fraud, abuse, security incidents, or other prohibited activities.
- To comply with legal obligations and respond to lawful requests from regulatory authorities.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us with KYC verification, analytics, cloud hosting, and other operational functions, under strict contractual obligations.
- Regulatory and Legal Authorities: When required by applicable law, regulation, or legal process.
- Affiliated Entities: Companies within our corporate group, subject to this Privacy Policy.
5. Data Retention
We retain your information in accordance with the following:
| Category | Retention Period |
|---|---|
| Account & identity data | For as long as the account is active; deletion within a reasonable period after closure, subject to legal and regulatory obligations. |
| Financial & transaction data | For as long as the account is active and up to 7 years after closure for regulatory and compliance purposes. Blockchain-related data may be permanently recorded on-chain and cannot be deleted. |
| Technical & usage data | Up to 12 months; anonymized thereafter. |
| Support communications | For the time needed to resolve your inquiry and no longer than 3 years after the last contact. |
| Fraud prevention & security data | As long as necessary for fraud detection and enforcement; typically up to 5 years. |
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
7. Cookies and Automatic Data Collection
We use essential cookies and similar technologies to enable the core functionality of the Platform, such as maintaining user sessions and preferences. We may also use analytics cookies to understand how users interact with the Platform and to improve performance. You can manage cookies through your browser settings. For more information about cookies, visit www.allaboutcookies.org.
8. Your Rights
Depending on where you live, you may have the following rights under applicable data protection law:
- To access the personal information we hold about you, including in a structured and commonly used machine-readable format where applicable.
- To request we correct any inaccurate personal data we hold about you.
- To request we delete any personal information we hold about you.
- To restrict the processing of personal data we hold about you.
- To object to the processing of personal information we hold about you.
- To withdraw your consent to the processing of personal data we hold about you, where we have relied on consent as the legal basis for processing.
Prior to responding to any request, we may require you to verify your identity. We may have valid legal reasons to refuse your request and will inform you if that is the case.
9. Account Deletion
You can request deletion of your account and all associated personal data at any time by contacting us at privacy@mantra.trade. We will process your request in accordance with applicable data protection laws. Please note that certain data may be retained as required by law for regulatory, compliance, audit, or legal purposes, and blockchain-related data (such as wallet addresses or transaction records) may be permanently recorded on-chain and cannot be deleted.
10. International Data Transfers
By using the Platform, you understand and acknowledge that we may transfer your personal information to service providers or other third parties located in countries which may not provide the same level of data protection as the laws where you are based. When we transfer your personal data abroad, we will ensure that relevant safeguards are in place to afford adequate protection and that we comply with applicable data protection laws.
11. Notice to California Residents
If you are a California resident, you have certain additional rights with respect to your personal information under the California Consumer Privacy Act ("CCPA"). You have the right to request to know what categories of personal information we have collected, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it. You also have the right to request deletion of your personal information and to opt out of any sale of your personal information.
In the preceding 12 months, we have not sold any personal information of consumers. We will not discriminate against any consumer for exercising their CCPA rights. To exercise these rights, please contact us at privacy@mantra.trade.
12. Children
The Platform is not intended for use by children under 18 years of age. If we learn that we have collected personal information from a child under 18 without the consent of the child's parent or guardian as required by law, we will delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date of this Privacy Policy and posting it on the Platform. We may also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email if you have an account with us. Your continued use of the Platform after any modifications indicates your acceptance of the updated Privacy Policy.
14. Contact Us
If you have a concern about our privacy practices, including the way we handle your personal information, please contact us at:
MANTRA SPC
Privacy inquiries: privacy@mantra.trade
General support: support@mantra.trade
You can also report concerns to your local data protection authority. Contact details for certain authorities:
- For individuals in the Cayman Islands: ombudsman.ky/data-protection
- For individuals in the EEA: edpb.europa.eu
- For individuals in the UK: ico.org.uk
- For individuals in California: cppa.ca.gov